At Lucky Block Casino, protecting the personal data and privacy of every player is a core responsibility, not an afterthought. This page sets out the complete Lucky Block Casino privacy policy, explaining exactly what personal information is collected, how it is used, who it may be shared with, and how you can exercise your privacy rights as an Australian player. Lucky Block Casino operates under a licence issued by the Government of Curaçao and processes all user data in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and — where applicable — the General Data Protection Regulation (GDPR). Whether you are curious about our cookie policy, data security measures, or data retention timelines, this document provides full transparency on every aspect of our data collection and data processing practices.
1. Identity of the Data Controller
The data controller responsible for Lucky Block Casino is a company incorporated and registered in Curaçao. All decisions about the purposes and means of processing personal data collected through lucky-blocks.com are made by this entity. If you have any questions regarding this privacy policy or wish to contact our Data Protection Officer, you may reach us at:
- Email: [email protected]
- Data Protection Officer: [email protected]
- General support: [email protected]
We are committed to answering any enquiry about Lucky Block Casino data protection promptly and transparently. Requests related to privacy rights will be acknowledged within 5 business days and resolved within 30 calendar days.
2. Personal Data We Collect
Lucky Block Casino collects several categories of personal information to deliver a safe, compliant, and enjoyable gaming experience. The table below summarises each category of user data we gather.
| Category | Examples of Data | Collection Method |
|---|---|---|
| Identification data | Full name, date of birth, gender, nationality, government-issued ID | Registration form, KYC verification |
| Contact data | Email address, phone number, residential address | Account creation, profile updates |
| Financial data | Payment method details, transaction history, deposit/withdrawal records | Payment processing, banking screens |
| Gaming activity data | Game sessions, bets placed, wins and losses, bonus usage | Platform activity logs |
| Technical data | IP address, device type, browser, operating system, session timestamps | Automatic collection via server logs, cookies |
| Communication data | Live-chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Sensitive data | Responsible gambling disclosures, self-exclusion requests | Responsible gambling tools |
| Third-party data | Fraud signals, identity verification results, credit risk indicators | KYC/AML partners, payment providers |
2.1 How We Collect Your Personal Information
Lucky Block Casino collects personal data through the following channels:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or use any feature of the platform.
- Automatically — through server logs, cookies, pixel tags, and similar tracking technologies that record your interactions with our website.
- From third parties — including identity verification agencies, payment processors (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, bank transfer), fraud prevention services, and our licensed game providers (such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming).
3. Purposes and Legal Basis for Data Processing
Every instance of data processing at Lucky Block Casino is tied to a clearly defined purpose and a lawful basis under the Australian Privacy Principles and, where relevant, the GDPR. The following table outlines the key purposes, the personal data involved, and the applicable legal basis.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Identification, contact, financial data | Contractual necessity |
| Service provision (games, bonuses, VIP programme) | Gaming activity, financial data | Contractual necessity |
| Legal obligations (KYC, AML, licensing) | Identification, financial, sensitive data | Legal obligation |
| Fraud prevention and data security | Technical, identification, financial data | Legitimate interest / legal obligation |
| Responsible gambling | Gaming activity, sensitive data | Legal obligation / legitimate interest |
| Marketing communications | Contact, gaming activity data | Consent |
| Platform improvement and analytics | Technical, gaming activity data | Legitimate interest |
| Customer support | Communication, identification data | Contractual necessity |
3.1 KYC and AML Obligations
Lucky Block Casino is required by its Curaçao gaming licence to conduct mandatory Know Your Customer (KYC) checks and Anti-Money Laundering (AML) monitoring. As a result, personal information such as government-issued identification documents, proof of address, and source-of-funds declarations may be requested before your first withdrawal is processed. This data collection is not optional — it is a binding legal requirement, and failure to provide the requested documents may result in account suspension or the withholding of funds.
3.2 Responsible Gambling Data Processing
Lucky Block Casino processes personal data related to responsible gambling tools — including deposit limits, bet limits, loss limits, session time limits, cooling-off periods (24 hours, 48 hours, 7 days, 30 days), and self-exclusion requests (6 months, 1 year, 5 years, or permanent). This processing is carried out both to fulfil legal obligations under our licence conditions and to protect the wellbeing of our players. The confidentiality of responsible gambling disclosures is treated with the highest level of sensitivity.
4. Cookie Policy
The Lucky Block Casino cookie policy explains how we use cookies and similar technologies on lucky-blocks.com. A cookie is a small text file placed on your device when you visit our site. Cookies enable core functionality, help us understand how players use the platform, and allow us to personalise your experience.
4.1 Types of Cookies We Use
- Essential cookies — These are strictly necessary for the website to function. They include session authentication tokens, security cookies, and load-balancing identifiers. Without these cookies, you cannot log in or navigate the casino.
- Analytical cookies — Used to gather aggregated statistics about how players interact with the site (pages visited, time on site, error messages). This data helps us improve performance and the overall player experience. These cookies are activated only with your consent.
- Functional cookies — Remember your preferences such as language selection, currency setting, and preferred payment method. They make your experience more personalised without tracking you across other websites.
- Marketing cookies — Placed by our advertising partners to serve relevant promotional content, including bonus offers and game recommendations. These cookies require explicit consent and can be withdrawn at any time through our cookie preference centre.
4.2 Managing Your Cookie Preferences
When you first visit lucky-blocks.com, a cookie consent banner will appear. You can accept all cookies, reject non-essential cookies, or customise your preferences by category. You may also change your cookie policy preferences at any time by clicking the "Cookie Settings" link in the footer of the site. Additionally, all major browsers allow you to block or delete cookies through their settings menus. Please note that disabling essential cookies may prevent you from accessing your account.
5. Sharing Personal Data with Third Parties
Lucky Block Casino does not sell your personal data to third parties. However, in order to deliver our services and comply with legal obligations, we do share certain user data with the following categories of recipients:
5.1 Payment Service Providers
To process deposits and withdrawals, we share relevant financial and identification data with payment processors such as the providers of PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency networks (Bitcoin, Ethereum, Litecoin). Each payment provider is bound by strict data protection agreements and must maintain information security standards equivalent to ours.
5.2 Regulatory and Law Enforcement Authorities
We may be required by law, court order, or regulatory direction to disclose personal information to governmental or law enforcement bodies. In such cases, Lucky Block Casino will comply with all applicable legal obligations while seeking to protect your privacy rights to the extent permitted by law.
5.3 Identity Verification and Fraud Prevention Partners
Third-party KYC and AML service providers receive identification and financial data necessary to verify your identity, assess fraud risk, and screen for politically exposed persons (PEPs) or sanctions list matches. These partners operate under binding data protection contracts and are prohibited from using your personal data for any purpose other than the verification service.
5.4 Game Software Providers
Our game catalogue of 4,000+ titles is delivered by 50+ software providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming. Certain technical and gaming activity data (such as session identifiers and bet results) is shared with these providers to enable game functionality and ensure RNG certification compliance.
5.5 Marketing and Analytics Partners
Where you have given consent through the cookie policy banner, aggregated or pseudonymised user data may be shared with analytics and advertising partners to optimise our marketing campaigns. These partners cannot use the data to independently identify you.
6. International Data Transfers
Because Lucky Block Casino is operated from Curaçao and works with global service providers, your personal data may be transferred to and processed in countries outside Australia. When such transfers occur, Lucky Block Casino ensures that appropriate safeguards are in place, including:
- Standard contractual clauses approved under the GDPR framework;
- Binding corporate rules where applicable;
- Transfers only to countries with adequate data protection laws or to recipients who have agreed to enforceable data security standards.
By creating an account with Lucky Block Casino, you acknowledge that your personal information may be processed internationally, subject to the safeguards described in this Lucky Block Casino privacy policy.
7. Data Security Measures
Lucky Block Casino applies industry-leading technical and organisational measures to ensure the data security and confidentiality of all user data we hold. Our information security framework includes:
- 256-bit SSL/TLS encryption — All data transmitted between your browser or mobile device and our servers is protected by 256-bit SSL/TLS encryption, the same standard used by major banks.
- Firewall protection — Advanced firewall configurations prevent unauthorised external access to our servers and databases.
- Data encryption at rest — Sensitive personal data, including financial records and identification documents, is encrypted when stored in our databases.
- Access controls — Only authorised personnel with a verified business need may access personal information. Access is governed by role-based permissions and audit logging.
- RNG certification — Our random number generators are independently certified by accredited testing laboratories, ensuring fair play and the integrity of user data associated with gaming outcomes.
- Regular security audits — Lucky Block Casino conducts periodic internal and external security reviews to identify and remediate vulnerabilities in our data protection infrastructure.
While no system can guarantee absolute information security, we take every reasonable precaution to minimise risk and respond promptly to any suspected data breach.
8. Data Retention and Storage
Lucky Block Casino retains personal data only for as long as necessary to fulfil the purposes described in this privacy policy, or as required by applicable law. Our standard data storage and retention timelines are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identification data | 5 years after account closure | AML/KYC regulatory requirements |
| Financial transaction records | 7 years | Tax and accounting legal obligations |
| Gaming activity logs | 3–5 years | Licensing obligations, dispute resolution |
| Communication records | 2 years after last contact | Customer service quality and legal defence |
| Marketing consent records | Until consent is withdrawn + 1 year | Evidence of lawful processing |
| Technical/log data | 12 months | Security monitoring, fraud detection |
| Responsible gambling data | Duration of exclusion + 5 years | Player protection obligations |
After the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be linked to you. Data storage locations are selected based on their data security credentials and legal adequacy.
9. Your Privacy Rights
As an Australian player, you benefit from robust privacy rights under the Privacy Act 1988 and the Australian Privacy Principles. Where the GDPR also applies, you are entitled to the additional rights listed below. Lucky Block Casino respects and actively facilitates the exercise of all applicable privacy rights.
9.1 Right of Access
You have the right to request a copy of the personal data Lucky Block Casino holds about you. We will provide this information free of charge within 30 days of receiving your verified request.
9.2 Right to Correction
If any personal information we hold is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You may update most account details directly in your profile, or contact [email protected] for assistance.
9.3 Right to Erasure (Right to Be Forgotten)
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that certain data storage obligations — such as AML and KYC record-keeping — may prevent complete erasure during mandatory retention periods.
9.4 Right to Restriction of Processing
In certain circumstances, you may ask Lucky Block Casino to restrict the data processing of your personal information — for example, while a correction request is being verified, or where you have objected to processing based on legitimate interest.
9.5 Right to Data Portability
Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that your personal data be provided to you (or transferred directly to another controller) in a structured, commonly used, machine-readable format.
9.6 Right to Object
You may object to the processing of your user data where it is based on legitimate interest — including profiling for direct marketing purposes. Upon receiving an objection, Lucky Block Casino will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
9.7 Right to Withdraw Consent
Where data processing at Lucky Block Casino is based on your consent — for example, marketing emails or non-essential cookies — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. You can withdraw marketing consent in your account settings or by emailing [email protected].
9.8 How to Exercise Your Privacy Rights
To exercise any of the privacy rights described above, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request". We may need to verify your identity before processing your request to prevent unauthorised access to personal information.
10. Supervisory Authority — OAIC
If you believe that Lucky Block Casino has not handled your personal data in accordance with the Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us first at [email protected] so we can attempt to resolve any concern directly before you escalate to the OAIC. Lucky Block Casino is committed to resolving all data protection complaints fairly and promptly.
11. Children's Privacy
Lucky Block Casino is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact [email protected] immediately. Any such data will be deleted as soon as the issue is confirmed.
12. Links to Third-Party Websites
Our site may contain links to external websites that are not operated by Lucky Block Casino. This privacy policy does not cover those websites, and we accept no responsibility for the data protection practices of any third party. We encourage you to review the privacy policy of any external site before submitting personal information.
13. Updates to This Privacy Policy
Lucky Block Casino reserves the right to update this Lucky Block Casino privacy policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. When material changes are made, we will notify registered players by email (to the address on file) and display a prominent notice on the homepage for at least 30 days. The "last updated" date at the top of this page will always reflect the most current version. Continued use of lucky-blocks.com after any such update constitutes your acceptance of the revised privacy policy.
14. Frequently Asked Questions (FAQ)
What personal data does Lucky Block Casino collect?
Lucky Block Casino collects identification data (name, date of birth, ID documents), contact information (email, phone, address), financial data (payment methods, transaction history), gaming activity data, technical data (IP address, device info), and communication records. The full list is detailed in Section 2 of this Lucky Block Casino privacy policy.
How does Lucky Block Casino protect my personal information?
Lucky Block Casino data security relies on 256-bit SSL/TLS encryption in transit, encrypted data storage at rest, firewall protection, role-based access controls, and regular independent security audits. Your personal information is never sold to third parties.
What is the Lucky Block Casino cookie policy?
The Lucky Block Casino cookie policy governs the use of essential, analytical, functional, and marketing cookies on lucky-blocks.com. Essential cookies are always active; all others require your consent via the cookie preference centre. You can manage or withdraw cookie consent at any time through the "Cookie Settings" link in the site footer.
How long does Lucky Block Casino keep my data?
Data storage periods at Lucky Block Casino vary by category: account and KYC data is retained for 5 years after closure; financial transaction records for 7 years; gaming activity logs for 3–5 years. After the applicable period, your personal data is securely deleted or anonymised.
Can I request deletion of my personal data?
Yes. Under your privacy rights, you may request erasure of your personal data held by Lucky Block Casino. However, certain data must be retained to comply with KYC, AML, and tax regulations. Submit your request to [email protected].
What is the legal basis for Lucky Block Casino data processing?
Lucky Block Casino data processing relies on contractual necessity (account management, service delivery), legal obligations (KYC/AML), legitimate interest (fraud prevention, platform improvement), and consent (marketing, analytical cookies). Each processing activity is mapped to a specific legal basis in Section 3 of this privacy policy.
Who is the supervisory authority for Australian players?
Australian players may escalate unresolved data protection concerns to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. We strongly encourage contacting Lucky Block Casino first at [email protected] so we can address your concern directly.
Does Lucky Block Casino share my data with third parties?
Lucky Block Casino shares user data only with payment processors, KYC/AML partners, licensed game providers, and regulatory authorities — each bound by strict data protection agreements. We never sell your personal information to advertisers or data brokers. Full details are in Section 5 of this privacy policy.
This Lucky Block Casino privacy policy reflects our ongoing commitment to data protection, confidentiality, and information security for every Australian player who chooses to enjoy our 4,000+ games, generous welcome bonus, and round-the-clock customer support. If you have any question not answered here, please reach out to our Data Protection Officer at [email protected] — we are always happy to assist.